Using the service
You must have legal capacity to enter into these terms and authority to act for any organisation you represent. Use the services only for lawful purposes and submit only content, files and targets that you are authorised to process or inspect.
Your account and API key
Provide accurate account details and protect your password, API key and notification channels. You are responsible for activity you authorise through your account. Contact us promptly if you suspect unauthorised access.
Points and billing
Paid products use prepaid Credits at the price shown before execution. Charges and usage are recorded in your account; eligible failed operations are handled under the displayed billing rules. Credits do not expire and are for platform services, not cash or a transferable financial asset. Completed top-ups are generally non-refundable, except where required by law or to correct a confirmed billing error. Payment options and any applicable conditions are shown when available.
Acceptable use and integrations
Do not use ConviaHub for fraud, unlawful content, unauthorised scanning or access, spam, infringement, or attempts to bypass security and usage limits. You may integrate supported APIs into your products or resell services to your customers, subject to these terms and the documented limits. Keep your API key on your server; you remain responsible for your customers’ use.
Content and results
You retain your rights in submitted content and allow us to process it only as needed to provide the requested service. Uploaded files and generated results, including JSON files, are normally retained for 24 hours; download what you need in time. Account, billing, security and aggregate usage records follow the Privacy Policy. Results may be incomplete or affected by external sources; verify important decisions independently.
Availability and responsibility
We take reasonable care to operate the service but do not guarantee uninterrupted availability, error-free results or delivery of every notification. To the extent permitted by law, we are not liable for indirect losses or losses caused by third-party outages or misuse of the service. Nothing here excludes liability or rights that cannot lawfully be excluded.
Changes and account restrictions
We may restrict or suspend access to address misuse, security risks, unpaid charges or legal requirements. We may update products and these terms, with notice of material changes through the website or account where practicable. The updated date identifies the current version; changes do not retrospectively change completed charges.
Governing law and contact
These terms are governed by Singapore law, without limiting mandatory protections that apply to you. Please contact [email protected] first for service questions, billing disputes or account assistance.